Terms & Conditions

SHIPPING
USA DOMESTIC
With KUSIKUY's Standard Delivery service, in-stock items are delivered to you within 4-8 business days from receipt of your order. Items are sent via USPS Priority mail. Tracking information is sent to you via usps.com Orders over $75 enjoy FREE standard shipping.

Express Delivery is available via USPS Next Day Air service on US orders needing more immediate attention. This shipping costs $9 extra. Orders of in-stock items arrive within 2-3 days. Tracking information is sent to you via usps.com. Actual shipping costs are determined at check-out.

INTERNATIONAL
International Customers (outside the US) have the option of choosing their order to be delivered via USPS International Priority Mail or UPS International Air.

USPS International Priority states that items will be shipped air, and guaranteed and insured up to the post office of your country. Shipments usually arrive within 2 weeks. The customer would then be responsible for retrieving the package from their regional post office. Actual shipping costs are determined at check-out.

UPS International Air The package will take about 2 weeks to arrive at its international destination and but it will be guaranteed and insured to the customer's door. This costs a bit more (prices start out at $35). Actual shipping costs are determined at check-out.

RETURNS
All KUSIKUY products are 100% satisfaction guaranteed. If one of our products doesn't meet your expectations, return it for an exchange or refund. Any time. Any reason. No questions asked.

Exchange/Return Form
If you wish to exchange or return a KUSIKUY item, please provide us with the following information.

1. Include your full name and address, including your zip code, and a contact phone number, email address or fax number, in case we have any questions about your return.

2. Include a brief explanation as to why you are returning the item(s).

3. Indicate how you would like the return handled. Would you like an exchange, gift card or a refund to the original payment method?

4. If requesting an exchange, please indicate the item number, item description, quantity, and the product price. Indicate size, color and alternative color, if applicable.

5. Indicate the name and address to which we should send your exchange or refund check if applicable. Purchases made by credit card will be refunded to the original payment method unless otherwise noted.

6. If the new item(s) you are requesting total more than your return item(s), please include the payment method.

Processing Exchanges and Returns
KUSIKUY waives all shipping and processing fees for exchange orders. If you request a refund, we will refund using the original payment method. Please let us know if you would prefer a gift certificate in place of a refund.

Please allow 1-2 weeks for your return to be processed. Depending on your credit card company, allow 1-2 billing cycles for a refund to show up on your billing statement.

To Receive an Exchange Sooner
For faster delivery of a replacement item, please call our customer service at 1-866-KUSIKUY (587-4589); our staff is available 24 hours a day. We will charge your credit card for the replacement, while promptly refunding the amount of the original order upon receipt of its return. KUSIKUY will cover the cost of shipping and processing the replacement.